I had 2 orders placed, and I asked for "hardcoat anodized" for my orders. Got both of the orders and it was just regular anodized, not Hardcoat anodized. Upon inspecting, the orders had bad anodizing marks which left a bad scorch finish. The anodizing also left a lot of bad anodizing marks, and many of the items weren't even sandblasted. I had to open a dispute and send off my last 2 orders to get refinished properly, having to pay extra for the job they failed to do multiple times. This was all due to the supplier not correctly anodizing my order, and disregarded my requirements. Supplier used a false tracking to trick the system into thinking they shipped my order on time which was very shady. Also, I had 2 samples orders, one order was out of spec, then the second sample, the supplier changed the design disregarding the many messages I sent saying do not alter the design. DO NOT RECOMMEND, look elsewhere.
Réponse du fournisseur :
1. before mass production, i send you samples, you approved for mass production;
2. before mass production shipment i sent picture, dimension report before shipment for your approve again, you approved;
3. my parts are newly hard anodized, can't be old as your used parts, please don't comment/compare my new parts based on your used parts;
4. original design inner radius R0.35*10mm depth, i just tried one sample R1 for your approve, also sent you sample picture before shipping, you approved to send out again. If no approve, why still approve to send out? to waste my shipping fee?
nobody changes your design here;
14 Oct 2024